Privacy policy

In order to cope with technological change, it is necessary to pay attention to privacy issues.

This Privacy Policy explains how Nextimmo (hereinafter "Nextimmo", "we", "us", "our") collects, uses and otherwise processes your personal data ("Personal Data") in connection with your relationship with us.

For the purposes of this policy, Personal Data means any information relating to an identified or identifiable individual and includes any data that is or can be associated with an individual in any way.

Nextimmo is committed to acting in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation 2016/679 ("GDPR"), applicable from 25 May 2018. We control the way in which your personal data is collected and the purposes for which it is used, acting as a "data controller" for the purposes of the GDPR.

1. Personal Data we collect about you

Nextimmo processes your personal data if and to the extent that applicable law provides a lawful basis for doing so.

  1. When you fill in the contact form on our website, we collect information such as your name, surname, email address, telephone number or the content of messages sent to us. Similarly, if you wish to subscribe to our newsletter or use our estimation tool, we need to collect your email address.

  2. When you use our valuation tool and request a physical valuation from one of our agents, we collect your surname, first name, email address, telephone number and the characteristics of the property to be valued.

  3. We also collect your information when you contact us directly through any communication channel (for example, when you send us an email with a comment or feedback).

  4. By providing this information, you expressly consent to the processing of your data by NEXTIMMO for the purposes indicated in point 2 below. If there are purposes other than those indicated in point 2, they will be indicated at the end of each form.

Finally, some information is collected automatically. For example, when you access our site, we may automatically collect certain information from your device through log files, such as IP address, MAC address, device ID, operating system of your device, pages visited, requests made, and the date and time of the connection. The use of these files allows us to improve our site and collect statistical data.

The Personal Data we collect may include:

a) Personal identification information

b) Property criteria

5. How do we use your Personal Data?

We only process your personal data for a specific purpose and only process the personal data that is relevant to achieve that purpose.

Nextimmo processes your personal data in an orderly manner:

a) To provide you with the information or services you have requested (for example, to respond to a contact request);

b) To inform you of the result of the valuation of your property when you use our Valuation Tool;

c) To help us improve our website, products and services;

d) To contact you about various Nextimmo events, including product updates and customer support;

e) To send you marketing information or our newsletter each time you subscribe or unsubscribe and to provide you with tailored content.

We will only use your personal information for the purposes for which we collected it and which we informed you of, unless we reasonably believe that we need to use it for another purpose which is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for the processing.

3. Legal basis for processing your Personal Data

For the purposes explained under point 2:

a) Legitimate interest (including sending a commercial offer or a replay to a contact request);

b) Contractual execution;

c) Legitimate interest (log-based anonymized navigation data);

d) Consent;

e) Consent (including the newsletter sending).

4. Sharing your Personal Data

We may use or disclose personal information if we are required to do so by law or if we reasonably believe that it is necessary to protect our rights and/or comply with applicable laws and regulations.

We may therefore share your personal information with certain trusted third parties in accordance with our contractual arrangements. None of these third parties are located or process your personal data outside of Luxembourg. If a third party service provider processes personal data outside the EU/EEA in the course of our business, the transfer will only take place if an adequate level of data protection for the third country has been confirmed by the EU Commission or if other adequate data protection safeguards (binding internal data protection rules or EU standard contractual clauses) are in place.

5. Security of your Personal Data

We are committed to protecting your personal information and have implemented appropriate technical and organisational security measures to protect it against unauthorised or unlawful processing and against accidental loss, destruction or damage. The personal information we collect is stored in a secure environment. Nextimmo employees are required to respect the confidentiality of your information. We take the following measures to ensure the security of your personal information:

  1. SSL Protocol (Secure Sockets Layer)

  2. Access management — authorized persons

  3. Backups

  4. Firewall

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your information. However, as there is no mechanism for maximum security, there is always a risk when using the Internet to transmit personal information.

6. Retention period

Your personal data will only be stored by Nextimmo for the time necessary for the purpose of our communication (e.g. when you contact us via our contact form) or until you unsubscribe from our newsletter (you can do this by clicking on the link at the bottom of each newsletter sent).

7. Your rights in relation to your Personal Data

As an individual, you have a number of rights that you can exercise in certain circumstances in relation to your personal information.

These rights include the right to:

  1. Request access to your Personal Data;

  2. Request rectification of your Personal Data;

  3. Request the erasure of your Personal Data;

  4. Request the restriction of processing of your Personal Data;

  5. Object to the processing of your Personal Data;

  6. Request the communication of your personal data in an electronic and structured format on your behalf or on behalf of another controller (right to data portability).

If you wish to exercise any of these rights, please contact us at privacy[at]nextimmo.lu

Your request will be processed within one month of confirmation of your identity. You will not have to pay a fee to access your personal information (or exercise any of your other rights). However, we may charge you a reasonable fee if your request for access is manifestly unfounded or unreasonable. We may also refuse to process your request for the same reasons. We may ask for this information to confirm your identity and to ensure that we respect your right to access that information (or to enforce any other of your rights). This is a security measure to ensure that your personal information is not disclosed to unauthorised persons. You may lodge a complaint with the National Commission for Data Protection ("CNDP") if you feel that your rights have not been respected.

8. Cookies

Our website doesn't use cookies to collect your personal information.

9. Our partners

We use the following external services to help us provide you with the best possible experience:

Apimo is a real estate software that enables us to process customer enquiries on our website. Read more about the data processing carried out by Apimo https://apimo.net/en/legal-notice

Matomo, an open source platform that conforms with GDPR, for gathering statistical data. Find out more about Matomo's privacy policy https://matomo.org/privacy-policy/

MailChimp is a service for sending emails to newsletter subscribers. To learn more about MailChimp's privacy policy https://mailchimp.com/en/about/security/

Google Cloud is a remote data storage solution. To learn more about the treatments implemented by Google Cloud https://cloud.google.com/terms/cloud-privacy-notice

Meta: a service for advertising on the social networks Facebook and Instagram. Learn more about data processing by Meta https://www.facebook.com/privacy/policy/

10. Updates to our Privacy Policy

We review this policy periodically and may change, modify, add or remove portions of this policy at any time. We will post any modifications or changes to the policy on our website before such changes take effect.

11. Data Protection Officer:

Rudolphe ABEN, technical manager of Nextimmo, rudolphe[at]nextimmo.lu